Attachment sync is here - because you asked for it
One of the best parts of building Support Fusion is hearing directly from the people who use it.
In a recent demo, someone asked us a simple, practical question: “Can you sync attachments?”
As it happened, that was already next on our roadmap. So we built it.
This week’s build shows the new feature in action - syncing files between ServiceNow and ConnectWise. A user uploads a screenshot to a ticket, and it appears instantly in the MSP’s platform. No rework. No missing context.
Why this matters
Attachments carry vital information: screenshots, error logs, spreadsheets, and more.
Without them, support slows down or gets duplicated.
Now, with a single setting, you can make sure they flow across systems automatically.
This is exactly how we’re building Support Fusion:
We listen to feedback.
We deliver fast.
And we design for the real-world workflows MSPs rely on.
Support Fusion now keeps tickets, statuses, comments - and attachments - in sync across platforms. So your teams can focus on outcomes, not admin.