Release notes
Infrastructure and reliability improvements across the platform, with Zendesk sync and ServiceNow to ConnectWise improvements.
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Zendesk sync reliability
Investigated and resolved a set of Zendesk sync issues surfaced through expanded logging, including improvements to reverse sync and ticket retrieval logic.
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ServiceNow to ConnectWise reliability
Integration test coverage for the ServiceNow to ConnectWise pairing was expanded, catching and resolving edge cases in field mapping and ticket creation.
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Platform infrastructure
Internal infrastructure and configuration improvements to improve deployment reliability and reduce operational overhead.
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ServiceNow
ConnectWise
Zendesk