Release notes

ServiceDesk Plus connector foundation

Platform authentication and connector scaffolding for ServiceDesk Plus is now in place, laying the groundwork for full integration support in the next release.

Jira OAuth authentication

Jira now uses OAuth for authentication on the settings page, replacing credential-based auth with a more secure and maintainable connection flow.

Configurable ticket description format

The format of synced ticket descriptions can now be configured, allowing teams to control how ticket content is structured when it arrives on the target platform.

Zendesk connector

Zendesk connector stability and field handling improvements, including better handling of Zendesk-specific ticket structures and improved error responses.