Greg Rudakov
Founder, Support FusionTwo decades across enterprise IT and software, on both sides of the IT support relationship.
LinkedInAbout Greg
Greg Rudakov has spent his career across both sides of the IT services industry. Starting in enterprise technology at Goldman Sachs and Spotless, then leading operations and innovation across KPMG and a string of fast-growing software companies, Greg has seen the pressure on both sides of the IT support relationship firsthand. He founded Support Fusion in 2025 after recognising that the biggest inefficiency in co-managed IT wasn't execution - it was that the platforms on either side couldn't talk to each other, and teams were filling the gap by hand.
Posts by Greg
What native PSA and ITSM connectors actually do (and where they stop)
HaloPSA, Freshservice, ConnectWise and Jira Service Management all list a ServiceNow connector. Here's what each one actually covers, and where it stops.
Configuring an integration just by describing it
Streamline cross-platform integrations by describing your needs instead of manual configuration. Discover how agentic configuration simplifies setup.
Zapier is a great tool. Ticket sync isn't what it's for.
Zapier ticket sync between two organisations hits a wall. Zaps are one-way by design. See why ticket sync needs a different approach, and what to look for.
Building an integration is easy. Running one isn't.
Building an integration is easy, but managing it is complex. Discover the challenges of data handling and how Support Fusion offers a robust solution.
Two days a week, just to keep tickets in sync
How much rekeying tickets between your PSA and your customer's ITSM really costs. And what clean ticket flow looks like instead.
How to sync tickets across platforms
Discover how ticket sync between platforms like ServiceNow and ConnectWise can streamline operations, ensuring accurate and efficient ticket management.
Support Fusion moves into the US and UK for MSP-enterprise sync
Support Fusion secures $1M funding to enhance collaboration between MSPs and enterprises in the US and UK, driving growth and innovation in IT service delivery.
When your client gets acquired, it's time to lead
When clients are acquired, IT partners must lead by proposing proactive integration strategies to manage outcomes, not just respond to changes.
The unseen effort behind great managed services
Increase visibility of managed services by syncing ticket data into customers' systems to demonstrate value without adding operational overhead.
The Top 6 FAQs asked during customer calls
Discover the top 6 FAQs about ITSM integration with Support Fusion, covering platforms, security, sync capabilities, pricing, and support.
Why purpose-built integration wins in managed services
Discover why purpose-built integration solutions are the key to success for Managed Service Providers handling complex client ticketing systems.
Handling ServiceNow requests in your PSA
Efficiently handle ServiceNow requests in your PSA by syncing tasks instead of recreating complex workflows, ensuring seamless integrated operations for MSPs.
See how Support Fusion works.
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