Why switch tabs when you can get answers now?

Give your team all the visibility they need, right when they need it.

Sandbox

Connect two teams. See it working.

Free

to start

Fully functional. Connect real platforms, map your fields, and run manual syncs to verify records cross the boundary correctly. Reasonable usage limits apply.

MSPIT teamPartner

Start testing

Sync

Automate the connection. We manage the rest.

From $300

/month per connection

Automatic sync, fully managed by Support Fusion. We monitor centrally, surface exceptions, and handle ongoing maintenance. No contract - cancel any month.

MSPIT teamPartner

Start free

Custom

For complex team relationships and larger deployments.

Scoped

to your deployment

Volume pricing across many connections, multi-tenant management, embedded or white-label arrangements for vendors, compliance documentation, and dedicated support.

EnterprisePartnerVendor

Talk to us

All prices in USD.

Every connection is team to team.

The platforms on each side vary. The pattern is the same - two teams that need to share work, and a boundary between them that currently relies on someone copying and pasting.

IT team ↔ IT team

External - across company boundaries

Your team stays in their platform. Your clients and partners stay in theirs. Support Fusion manages the boundary between them - incidents, updates, and closures move automatically, with no-one logging into the other side.

IncidentsRequestsProblemsTime entriesCommentsAttachments

Sales → Delivery

Internal - when a deal becomes a job

When a deal closes, everything the delivery team needs moves across automatically. No copy-paste between the CRM and the PSA, no dropped context, no chasing someone to create the project.

DealsOpportunitiesActivities

Delivery → Finance

Internal - from billable work to accurate invoices

Customer records and billable hours stay consistent between the PSA and the accounting platform. Month-end closes on the numbers, not the exceptions that accumulated because two systems drifted apart.

CustomersInvoices

Here's an example bill

You're an IT service provider running ConnectWise. You need to connect two clients - one on Jira, another on ServiceNow. Each relationship is a separate connection at a flat monthly rate.

The rate reflects the volume of records crossing that connection each month. Add a client - add one connection. Remove one - cancel that connection.

All teams just work from their own platform. Support Fusion manages the boundary between them.

Monthly invoice

Jira client - IT team sync

~50 records/month

$300.00

↔

ServiceNow client - IT team sync

~600 records/month

$700.00

↔

Monthly total $1,000.00

More connections, more complexity?

Some deployments go beyond a single connection between two teams. We scope these individually.

Talk to us

Many connections, one portfolio

Running connections across a large client portfolio or many partner relationships. We scope a volume rate that reflects the scale, not a per-seat licence model.

Platform vendors

Building sync into your own product as a native feature for your customers. OEM, embedded, and white-label arrangements available.

Compliance and procurement

Custom SLAs, dedicated support, SSO, and formal compliance documentation for enterprise procurement and security reviews.

Multi-tenant management

Managing connections across many customer tenants from a single interface - for IT service providers and vendors running large portfolios.

Built for environments where security is non-negotiable.

ISO 27001 certified

SOC 2 in progress - expected before end of 2026

Scoped API credentials per connection - not shared with our infrastructure

Zero persistent storage - data routes in memory, never written to disk

Full audit trail on every sync operation

For enterprise procurement teams

→ Either team can revoke the connection from their side at any time, without involving the other party
→ ISO 27001 certification documentation available for due diligence review
→ Security questionnaire responses available on request
→ Formal compliance documentation available for procurement processes

Security practices →

Frequently asked questions

Is there a free option?

Yes. Manual sync is free with no time limit. Connect your platforms and trigger syncs manually to prove the integration works - no commitment, no credit card. When you're ready for automated sync, pick a connection type and add a card.

Is there an onboarding fee?

No. Onboarding is included. We work with you through the setup and will join calls with your client's admin team if needed. The only time we charge for onboarding is when a new connector needs to be built or there is something outside the platform's existing capabilities.

How is vendor pricing structured?

Vendor setups are typically priced on ticket volume across all your customer connections, rather than per relationship. This scales naturally as you add customers and grow usage. Contact us to work out the right commercial model for your situation.

What counts as an object?

Anything that syncs between your platforms: a ticket, an asset, an alert, a configuration item, an invoice. Each record that moves counts as one object.

What is a connection?

A connection is one platform relationship: two systems connected, for example Autotask and ServiceNow. Connect a third platform and that's a second connection.

Can I mix connection types?

Yes. Most customers do. Each platform relationship gets the one connection type that covers everything it syncs, and your bill is the sum of your connections.

What happens if I exceed my object allowance?

We'll flag it and let you know your volume is running above the allowance. If it's consistent, we'll move that connection to the type that fits. No surprise charges.

Can I start without a credit card?

Yes. The free option lets you connect platforms and run manual syncs to prove the integration works. When you're ready for automated sync, you pick a connection type and add a card.

Connect your teams.

An integration specialist will run the session, tailored to your platforms. We'll walk through how sync would work for your team and answer any questions along the way.

Book a demo