Changelog

Rich text descriptions and rich comment sync across all connectors, Syncro target and reverse sync support, and reliability fixes for ConnectWise, Freshservice, and HaloPSA.

Clear saved platform credentials, value mapping type auto-selection, and Freshservice sync reliability fix.

Multi-organisation user accounts, ServiceNow catalog task variable and Assigned to field value mapping, Jira custom text field support, and Freshservice and ServiceDesk Plus reliability fixes.

HaloPSA comment sync configuration enhancements, bidirectional same-cycle sync for comments, attachments, and time entries, and ConnectWise to ConnectWise integration improvements.

ServiceNow to ServiceNow organisation relationship sync, admin failure notifications, per-connection manual sync control, and contact matching standardised across all connectors.

A stabilisation release with sync engine improvements, focused on Jira to ConnectWise reliability and ServiceNow attachment handling.

Infrastructure and deployment pipeline improvements to support platform reliability and scale across all connectors.

Time entry sync launched for Autotask and ConnectWise to and from HaloPSA, with Autotask now available as a source platform and sync error details surfaced in history.

ConnectWise multi-board selection for sync configuration, timestamp preservation in HaloPSA, and Freshservice pagination improvements for larger environments.

Jira added as a full target connector for bi-directional sync, alongside ServiceNow custom field and picklist configuration support.

Assignee value mapping across platforms, multi-team and multi-group sync filter support for HaloPSA and Freshservice, and Freshservice category hierarchy improvements.

Custom field support introduced starting with Freshservice, Syncro asset data in synced ticket descriptions, and expanded ConnectWise field mapping options.

ConnectWise to ConnectWise sync support, ServiceNow to Zendesk integration, and requester matching improvements across platforms.

Improved data fidelity for ServiceNow Catalog Tasks with human-readable variable values, Freshservice agent value mapping, and embedded image handling.

Infrastructure and reliability improvements across the platform, with Zendesk sync and ServiceNow to ConnectWise improvements.

Freshservice to HaloPSA integration support and Zendesk configuration improvements including additional fields.

Freshservice joins as a supported platform, embedded images now sync as attachments across all connectors, and Zendesk to ConnectWise pairing support added.

Sync engine stability improvements with a focus on ConnectWise to HaloPSA reliability and ticket closure handling.

A stabilisation release focused on sync engine reliability and ticket closure process improvements across platforms.

Asset and company sync between platforms, ServiceNow to HaloPSA pairing improvements, ServiceDesk Plus private comment support, and Jira sync improvements.

Full ServiceDesk Plus integration including sync, field mapping, and configuration, alongside complete Jira integration configuration and customer value mapping.

Foundation work for ServiceDesk Plus and Jira OAuth authentication, plus configurable ticket description formatting.

Zendesk connector updates, Syncro attachment support, user profile management, and billing and subscription history.

A stabilisation release improving how ticket updates are detected and processed between sync cycles.

A significant platform expansion adding Autotask, Paratira, and Syncro, alongside attachment sync, customer record sync, and configurable sync intervals.

The first release of Support Fusion, establishing the core sync engine with ServiceNow, ConnectWise, HaloPSA, and Freshdesk, including field mapping, comment sync, and scheduled automation.