Changelog

13 July 2026

• Value mapping now supports the Syncro assignee/technician field in both directions
• Attachments now sync to Syncro reliably, including filenames with special characters
• Duplicate ticket numbers in Syncro subjects and Jira summaries resolved
• Settings page modals for org connections and custom fields fixed

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2 July 2026

• Rich text ticket descriptions now sync with formatting preserved across all connectors
• Rich comment types and email metadata sync rolled out to every connector
• Syncro now works as a target platform, including reverse sync ticket creation
• Ticket number is now a mappable field for Zendesk and Freshdesk
• ConnectWise time entries now sync actual hours correctly

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11 June 2026

• Clear saved platform credentials directly from the Settings page
• Field mapping now auto-selects value mapping type when both source and target fields support it
• Freshservice sync failure following the v24 release resolved

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9 June 2026

• One user account can now belong to multiple organisations, with an org selector at login
• ServiceNow catalog task variables now resolve user field values instead of syncing raw sys_ids
• Jira connector gains custom text field support for reading and writing during sync
• ServiceNow Assigned to field now supports value mapping between platforms
• Freshservice and ServiceDesk Plus sync reliability improvements

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22 May 2026

• HaloPSA comment sync configuration enhancements, giving more control over what gets shared
• Comments, attachments, and time entries now sync bidirectionally when both tickets are updated in the same cycle
• ConnectWise to ConnectWise integration stability and test coverage improvements

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8 May 2026

• ServiceNow to ServiceNow organisation relationship sync - connect enterprise tenants directly
• Admin email notifications for sync failures, so nothing falls through the cracks
• Manual sync now available per individual connection, not just globally
• Autotask target filter options added for more precise sync control
• Contact and requester matching standardised across all connectors

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29 Apr 2026

• Stability and performance improvements across the sync engine
• Jira to ConnectWise sync reliability improvements
• ServiceNow attachment handling improvements

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24 Apr 2026

• Infrastructure and deployment pipeline improvements
• Platform stability and reliability improvements across all connectors

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13 Apr 2026

• Time entry sync added for Autotask to and from HaloPSA
• Time entry sync added for ConnectWise to and from HaloPSA
• Autotask added as a source platform
• Sync error details now surfaced in sync history for easier troubleshooting
• Concurrent sync prevention added to avoid conflicts across connections

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31 Mar 2026

• ConnectWise multi-board selection for sync configuration
• Original creation timestamps preserved when syncing tickets and comments in HaloPSA
• Pagination improvements for Freshservice to handle larger data sets
• Detailed error reporting improvements for Freshservice and HaloPSA

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23 Mar 2026

• Jira added as a target connector - full bi-directional sync now supported
• ServiceNow custom field configuration support
• ServiceNow custom picklist field support

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15 Mar 2026

• Assignee value mapping across platforms
• Freshservice category field now supports up to three-level hierarchy
• Multiple teams supported in HaloPSA sync filters
• Multiple groups supported in Freshservice sync filters

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8 Mar 2026

• Custom field support introduced, starting with Freshservice
• Syncro asset data included in synced ticket descriptions
• Expanded ConnectWise field mapping, including source and ticket owner
• Comment handling standardised across all connectors

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24 Feb 2026

• ConnectWise to ConnectWise sync improvements
• ServiceNow to Zendesk integration support
• Default team configuration added for HaloPSA
• Requester matching improvements across platforms

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12 Feb 2026

• ServiceNow Catalog Task variables now display human-readable values instead of system IDs
• Freshservice agent value mapping support
• Embedded images from Freshservice synced as attachments
• Catalog Task status included in field mapping options

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6 Feb 2026

• Infrastructure and reliability improvements
• Zendesk sync improvements and diagnostic logging
• ServiceNow to ConnectWise sync reliability improvements

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4 Feb 2026

• Freshservice to HaloPSA integration support
• Zendesk integration configuration improvements
• Zendesk additional fields support

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28 Jan 2026

• Freshservice added as a supported platform
• Embedded images synced as attachments across all supported platforms
• Zendesk to ConnectWise and Jira to ConnectWise pairing support
• Field mapping UX improvements

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14 Jan 2026

• Stability and performance improvements across the sync engine
• ConnectWise to HaloPSA sync reliability improvements
• Ticket closure reliability improvements

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31 Dec 2025

• Stability and performance improvements
• Ticket closure process improvements across platforms

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5 Dec 2025

• ServiceNow to HaloPSA pairing improvements
• Asset and company data sync between platforms
• Company value mapping support
• ServiceDesk Plus private comment sync
• Jira sync improvements

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11 Nov 2025

• ServiceDesk Plus full integration - sync, field mapping, and configuration
• Jira integration configuration and field mapping
• Customer field mapping with value mapping options
• Syncro sync ticket filters

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27 Oct 2025

• ServiceDesk Plus platform authentication and connector foundation
• Jira OAuth authentication
• Configurable ticket description format
• Zendesk connector improvements

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8 Oct 2025

• Zendesk connector updates
• Syncro attachment support
• User profile management
• Billing and subscription history

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24 Sep 2025

• Stability and performance improvements across the sync engine
• Improvements to how ticket updates are detected and processed between sync cycles

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11 Sep 2025

• Autotask, Paratira, and Syncro added as supported platforms
• ServiceNow and ConnectWise available as sync targets
• Attachment sync between platforms
• Customer record sync with bi-directional mapping for HaloPSA and Autotask
• Configurable sync interval per organisation pairing

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17 Jul 2025

• Initial release with ServiceNow, ConnectWise, HaloPSA, and Freshdesk
• Bi-directional ticket sync with configurable field mapping
• Comment sync between platforms
• Scheduled and manual sync options
• Directional field mapping with configurable default values

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