Changelog
A running history of what's shipped - new platforms, features, and improvements across every release.
Latest releases
Fusio, our AI assistant, is now available inside the app, plus a new ServiceNow field mapping and fixes for Autotask and HaloPSA connections.
- Fusio, our AI assistant, is now available directly inside the app
- ServiceNow "Assignment group" is now a value-mapped field, in both directions
- Fixed an issue affecting synced updates from Autotask
- Fixed an attachment sync issue on connections that include HaloPSA
Syncro assignee and technician value mapping, plus fixes for Syncro attachment sync, duplicate ticket numbers, and settings page modals.
- Value mapping now supports the Syncro assignee/technician field in both directions
- Attachments now sync to Syncro reliably, including filenames with special characters
- Duplicate ticket numbers in Syncro subjects and Jira summaries resolved
- Settings page modals for org connections and custom fields fixed
Rich text descriptions and rich comment sync across all connectors, Syncro target and reverse sync support, and reliability fixes for ConnectWise, Freshservice, and HaloPSA.
- Rich text ticket descriptions now sync with formatting preserved across all connectors
- Rich comment types and email metadata sync rolled out to every connector
- Syncro now works as a target platform, including reverse sync ticket creation
- Ticket number is now a mappable field for Zendesk and Freshdesk
- ConnectWise time entries now sync actual hours correctly
Clear saved platform credentials, value mapping type auto-selection, and Freshservice sync reliability fix.
- Clear saved platform credentials directly from the Settings page
- Field mapping now auto-selects value mapping type when both source and target fields support it
- Freshservice sync failure following the v24 release resolved
Multi-organisation user accounts, ServiceNow catalog task variable and Assigned to field value mapping, Jira custom text field support, and Freshservice and ServiceDesk Plus reliability fixes.
- One user account can now belong to multiple organisations, with an org selector at login
- ServiceNow catalog task variables now resolve user field values instead of syncing raw sys_ids
- Jira connector gains custom text field support for reading and writing during sync
- ServiceNow Assigned to field now supports value mapping between platforms
- Freshservice and ServiceDesk Plus sync reliability improvements
HaloPSA comment sync configuration enhancements, bidirectional same-cycle sync for comments, attachments, and time entries, and ConnectWise to ConnectWise integration improvements.
- HaloPSA comment sync configuration enhancements, giving more control over what gets shared
- Comments, attachments, and time entries now sync bidirectionally when both tickets are updated in the same cycle
- ConnectWise to ConnectWise integration stability and test coverage improvements
Earlier releases
ServiceNow to ServiceNow organisation relationship sync, admin failure notifications, per-connection manual sync control, and contact matching standardised across all connectors.
8 May 2026
A stabilisation release with sync engine improvements, focused on Jira to ConnectWise reliability and ServiceNow attachment handling.
29 Apr 2026
Infrastructure and deployment pipeline improvements to support platform reliability and scale across all connectors.
24 Apr 2026
Time entry sync launched for Autotask and ConnectWise to and from HaloPSA, with Autotask now available as a source platform and sync error details surfaced in history.
13 Apr 2026
ConnectWise multi-board selection for sync configuration, timestamp preservation in HaloPSA, and Freshservice pagination improvements for larger environments.
31 Mar 2026
Jira added as a full target connector for bi-directional sync, alongside ServiceNow custom field and picklist configuration support.
23 Mar 2026
Assignee value mapping across platforms, multi-team and multi-group sync filter support for HaloPSA and Freshservice, and Freshservice category hierarchy improvements.
15 Mar 2026
Custom field support introduced starting with Freshservice, Syncro asset data in synced ticket descriptions, and expanded ConnectWise field mapping options.
8 Mar 2026
ConnectWise to ConnectWise sync support, ServiceNow to Zendesk integration, and requester matching improvements across platforms.
24 Feb 2026
Improved data fidelity for ServiceNow Catalog Tasks with human-readable variable values, Freshservice agent value mapping, and embedded image handling.
12 Feb 2026
Infrastructure and reliability improvements across the platform, with Zendesk sync and ServiceNow to ConnectWise improvements.
6 Feb 2026
Freshservice to HaloPSA integration support and Zendesk configuration improvements including additional fields.
4 Feb 2026
Freshservice joins as a supported platform, embedded images now sync as attachments across all connectors, and Zendesk to ConnectWise pairing support added.
28 Jan 2026
Sync engine stability improvements with a focus on ConnectWise to HaloPSA reliability and ticket closure handling.
14 Jan 2026
A stabilisation release focused on sync engine reliability and ticket closure process improvements across platforms.
31 Dec 2025
Asset and company sync between platforms, ServiceNow to HaloPSA pairing improvements, ServiceDesk Plus private comment support, and Jira sync improvements.
5 Dec 2025
Full ServiceDesk Plus integration including sync, field mapping, and configuration, alongside complete Jira integration configuration and customer value mapping.
11 Nov 2025
Foundation work for ServiceDesk Plus and Jira OAuth authentication, plus configurable ticket description formatting.
27 Oct 2025
Zendesk connector updates, Syncro attachment support, user profile management, and billing and subscription history.
8 Oct 2025
A stabilisation release improving how ticket updates are detected and processed between sync cycles.
24 Sep 2025
A significant platform expansion adding Autotask, Paratira, and Syncro, alongside attachment sync, customer record sync, and configurable sync intervals.
11 Sep 2025
The first release of Support Fusion, establishing the core sync engine with ServiceNow, ConnectWise, HaloPSA, and Freshdesk, including field mapping, comment sync, and scheduled automation.
17 Jul 2025
Want to see what's coming next?
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