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Support Fusion

We connect the IT industry

Pre-built connectors for every platform your team and your clients run - so tickets, invoices, and records sync automatically, with nothing to build.

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A pre-built connector for every platform

Every platform below already has a connector built and ready to configure. Don't see yours? Ask Fusio in the bottom right - it can tell you what's coming.

ConnectWise

ConnectWise

PSA incidentsrequestsproblemstime entries
HaloPSA

HaloPSA

PSA incidentsrequestsproblemstime entriescustomers
Jira

Jira

ITSM incidentsrequestsproblems
ServiceNow

ServiceNow

ITSM incidentsrequestsproblems
Autotask

Autotask

PSA incidentsrequestsproblemstime entriescustomers
Custom API

Custom API

RESTSOAP
Freshdesk

Freshdesk

Help Desk incidentsrequests
Freshservice

Freshservice

ITSM incidentsrequestsproblems
HaloITSM

HaloITSM

ITSM incidentsrequestsproblems
Coming soon
HubSpot

HubSpot

CRM customersdealsactivities
Coming soon
NetSuite

NetSuite

ERP customersinvoices
Coming soon
NinjaOne

NinjaOne

RMM incidentsrequestsassets
Paratira

Paratira

Vendor Partners insightsactions
ServiceDesk Plus

ServiceDesk Plus

ITSM incidentsrequestsproblems
Syncro

Syncro

PSA incidentsrequestsassets
Zendesk

Zendesk

Help Desk incidentsrequests

Our most requested integrations

The combinations we see most often. Each has a dedicated page with setup guides, demo videos, field mapping detail, and configuration walkthroughs.

ServiceNowServiceNowConnectWiseConnectWise

An enterprise IT team runs ServiceNow; their MSP works in ConnectWise. Tickets raised on either side sync automatically, with no access sharing required.

ServiceNowServiceNowHaloPSAHaloPSA

A large organisation uses ServiceNow for ITSM; their managed service partner runs HaloPSA. Incidents and requests flow both ways without manual handoffs.

ServiceNowServiceNowJiraJira

An IT team on ServiceNow works with a development partner in Jira, or a service provider on ServiceNow CSM supports a customer on Jira Service Management. Cases and incidents sync in both directions.

FreshserviceFreshserviceHaloPSAHaloPSA

A mid-market IT team on Freshservice works with an MSP on HaloPSA. Both sides stay in their own platform while tickets stay in sync.

JiraJiraConnectWiseConnectWise

A software or technology vendor tracks work in Jira; their MSP customer runs ConnectWise. Support requests raised in ConnectWise appear in Jira automatically.

JiraJiraAutotaskAutotask

An enterprise client uses Jira for service management; their partner works out of Autotask. Tickets sync in both directions with field-level control.

SyncroSyncroHaloPSAHaloPSA

Two MSPs co-managing a client base - one on Syncro, one on HaloPSA - keep shared tickets in sync as work passes between them.

ConnectWiseConnectWiseHaloPSAHaloPSA

A full-service MSP on ConnectWise brings in a specialist partner on HaloPSA. Tickets and time entries sync both ways, with consistent reporting across the partnership.

ServiceDesk PlusServiceDesk PlusHaloPSAHaloPSA

An IT team on ManageEngine ServiceDesk Plus brings in an external provider on HaloPSA to extend their capability. Categories, assets, and tickets stay in sync.

JiraJiraSyncroSyncro

A client on Jira Service Management works with an MSP on Syncro. Tickets sync automatically, so the MSP's team works entirely in Syncro.

No one should have to be the glue

The usual alternatives - manual forwarding, working in a client's portal, building a script, wiring up a general automation tool - all work until they don't. Someone leaves, an API changes, the volume grows, and the thing holding it together breaks.

Support Fusion is purpose-built for this. The sync logic, error handling, field mapping, and audit trail are already done. Each connector is bi-directional by default, field-level configurable, and takes minutes to turn on - not a project.

Every platform on this page is built for IT service environments: the specific field models, note types, and object structures that generic tools don't know about.

Got a question about a specific pairing?

Chat with Fusio, our AI. It can answer questions about any connector we support, tell you what each one syncs, and let you know what's coming.

Many people find us by asking an AI assistant how to connect two specific platforms. Fusio can give you the same kind of answer, with specifics about how Support Fusion handles your exact pairing.

Certified to enterprise security standards.

ServiceNow Build Partner and ConnectWise Invent Partner
ISO 27001 certified
Scoped API credentials per connection - not shared with our infrastructure
Zero persistent storage - data routes in memory, never written to disk

For enterprise cybersecurity and procurement teams

  • → You can revoke the connection from your side at any time, without involving the provider
  • → Every sync operation is logged with a full audit trail
  • → ISO 27001 certification documentation is available for due diligence review
  • → Security questionnaire responses available on request
Visit our Trust Center

Frequently asked questions

Do I need to write any code to set up an integration?
No. Support Fusion is configured through a visual interface built for operations teams. Connect your platforms, map your fields, set your sync rules - no developers, no scripting, no project required.
Can Support Fusion sync platforms within our own organisation?
Yes. Internal sync - keeping your own platforms aligned - is one of the three ways organisations use Support Fusion. Common examples: customer records consistent between your PSA and CRM, invoices flowing from your PSA to your finance platform, or opportunity data visible across tools that run on different systems. No cross-company connection required.
Can I control which fields are shared between platforms?
Yes. Support Fusion gives you full control over field mapping. You can map standard and custom fields - including pick lists and text fields - between platforms. Custom field values appear as selectable options in the mapping interface, so you can align your values across systems without any coding. Per-connection rules let you control exactly what data is shared for each relationship.
Can we control which comments and notes are shared?
Yes. You can configure whether to sync public notes only, or both public and private notes. The privacy level is preserved - a private work note in one platform arrives as a private note in the other.
Do timestamps sync for SLA tracking?
Yes. Support Fusion preserves the original event timestamps on ticket updates - status changes, notes, and closures all carry the time the event occurred, not the time it synced. This keeps SLA timers accurate on both sides.
What happens if a sync error occurs?
Support Fusion monitors integration health centrally, so issues are often caught before you notice them. You can view a full sync history for each connection - showing which record triggered which update, flagging failures with enough detail to diagnose the cause. Error notifications can be configured to alert you directly when a sync fails.
Can we control who closes a ticket and how resolution is handled?
Yes. You configure whether the other party can trigger closure in your system, or whether you prefer to receive a Resolve status and close on your own schedule. Resolution codes and comments sync as part of the closure workflow. Some teams automate the full closure cycle; others prefer to hold the final close step themselves.
Does Support Fusion sync time entries?
Yes. Time entry sync is supported across ConnectWise, Autotask, and HaloPSA, keeping billable time accurate on both sides of an integration.

Your platforms are on the list.

An integration specialist will run the session, tailored to your platforms. We'll walk through how sync would work for your team and answer any questions along the way.

Book a demo