Nathan Tremlett
Founding Head of GTM, Support FusionA decade in the Australian IT channel, on the vendor side, the partner side, and in the space between where the real work happens.
LinkedInAbout Nathan
Nathan Tremlett has spent over a decade in the Australian IT channel, on the vendor side, the partner side, and in the space between where the real work happens. Most of that time was spent helping managed service providers grow, building go-to-market programs, and figuring out what actually makes IT partnerships work beyond the slide deck. He kept running into the same conversation: an MSP would land a great enterprise client, then spend the next three months trying to make their systems talk to each other. Service desk teams copying tickets by hand, status updates lost in email threads, SLA reports stitched together from two platforms that never quite agreed. When he came across Support Fusion, that clicked. He joined as the founding Head of GTM because the best go-to-market is built by people who've sat in the buyer's chair, having been the person evaluating vendors, running partnership P&Ls, and trying to make co-managed service delivery actually deliver.
Posts by Nathan
Your AI agent is only as good as the tickets it can't see
AI agents can only act on what they can see. When work crosses company boundaries, they go dark - and a confident wrong answer is worse than no answer at all.
ServiceNow ticket integration built by people who know ServiceNow
ServiceNow integration usually stalls on admin time, not technology. A platform built with ServiceNow expertise needs under 30 minutes of your admin’s time
Outcome-based pricing for MSPs: is your ticket data ready?
Outcome-based pricing bills on results like SLAs, measured from your ticket data. Keep that record by hand and you can miss a target you hit.
How to protect customer relationships during an MSP acquisition
Migration projects take longer than the model says. Here's how MSP acquirers protect customer relationships during the window while the migration runs
Who audits your MSP's SLA numbers?
MSPs send SLA reports every month. But the numbers come from their system alone. Here's what changes when both sides share the same data.
The first 30 days after your client's acquisition email lands
Your client's been acquired and a new platform is coming. Here's a week-by-week playbook for keeping the deal in the first 30 days.
Why we're getting ISO 27001 and SOC 2 certified
Support Fusion underpins critical IT operations globally. Claims aren't proof, audits are. Here's why we're pursuing ISO 27001 and SOC 2.
We don't store your tickets. Here's why that matters.
Support Fusion moves ticket data between systems but doesn't keep a copy. Here's exactly what we store, what we don't, and why that matters.
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