Steve Rudakov
CTO and Co-founder, Support FusionMechanical engineer turned product and operations leader, with a background spanning Bosch, Motorola Solutions, and a decade building software products.
LinkedInAbout Steve
Steve Rudakov studied mechanical engineering at RMIT, graduating with first class honours, before spending a decade at Bosch and Motorola Solutions in project and product management roles. Along the way he shifted from hardware to software, drawn by the same question: how do systems actually work in practice, not just in theory. He co-founded Support Fusion at the Antler program in early 2025 and leads the engineering team that builds and maintains the platform.
Posts by Steve
Support Fusion is ISO 27001 certified - verify it yourself
Support Fusion is ISO/IEC 27001:2022 certified. Learn what it means, why it matters for IT service providers, and verify it yourself at our Trust Center.
How multi-tenant access cuts onboarding time
Discover how multi-tenant access in Support Fusion streamlines onboarding for service providers, reducing friction and saving valuable time.
Enabling email notification of sync errors
Stay informed about sync errors with email notifications in Support Fusion, allowing proactive management of integrations without manual checks.
Rich text formatting now carries across comments and emails
Support Fusion now preserves rich text formatting in comments and emails, enhancing communication clarity and context for IT support teams.
When Jira automations trigger unexpected behaviour
Discover how Jira automation can unexpectedly reopen closed tickets and learn effective strategies to prevent conflicts during ticket syncing.
We catch the problems before you do
Discover how Support Fusion proactively monitors integrations to prevent issues like API rate limit errors, ensuring seamless operations for MSPs.
How to Connect ServiceNow to Autotask with Support Fusion
Seamlessly connect ServiceNow to Autotask with Support Fusion. Follow our guide to ensure efficient ticket synchronization across platforms.
Preview: time entry sync across PSA platforms
Streamline your MSP partnerships with time entry sync, ensuring accurate billing and visibility across platforms like ConnectWise, Autotask, and HaloPSA.
When timestamps get lost, SLA accuracy goes with them
Ensure SLA compliance with accurate ticket timestamps in your integrations. Learn how Support Fusion preserves original times for reliable reporting.
Multi-group sync filtering is now available
Support Fusion introduces multi-group sync filtering, enhancing ticket routing for IT teams by allowing multiple group assignments.
Self-serve integration setup improvements
PSA ticket integration setup improvements featuring new forms, tooltips, smarter defaults, detailed error messages, and incomplete configuration warnings.
Custom field mapping is now supported
Custom field mapping ensures vital data travels seamlessly between ticketing platforms, keeping your IT environment's specific needs intact.
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