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Support Fusion

Shape the future of IT service automation.

A community for IT service providers, enterprise IT teams, and vendors who want to influence the product, share how they work, and stay ahead of what is coming.

Join the community

What members get

Membership is free. What you get in return is direct access to the people building Support Fusion.

  • Earliest access

    Get first access to new features before they reach general availability. Test, explore, and give feedback while there is still time to shape the outcome.

  • Co-design opportunities

    Work directly with the product team to map workflows, validate ideas, and influence how features are built. Your operational reality informs the roadmap.

  • Roadmap visibility

    See where Support Fusion is headed before it is announced. Know what is coming so your team can plan ahead.

  • Community perks

    Recognition and occasional perks for members who contribute feedback, test new features, or share their experiences with the broader community.

Built for people who run integration in the real world

No-one has to be the glue. If you work with ITSM or PSA platforms day-to-day, this community was built for you.

IT service providers

You're the glue between your clients' platforms and your own. The community is for the ops team managing the integration - the people who feel it when something breaks.

Enterprise IT teams

Running ITSM at scale, often alongside an IT service provider. Ticket sync across organisational boundaries is part of your daily workflow.

Vendors

Building integration as a product capability. You want to connect your platform to every system your customers run, without building and maintaining every connector yourself.

Join the community

Tell us a bit about yourself and we will get you set up.