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Support Fusion

Hello EDGE 2026 attendees!

Support Fusion integrates tickets, customers, and assets between platforms for the IT services industry.

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Does this sound like you?

Customers demanding integration?

  • Tenders asking for your integration solution upfront.
  • Missing integration is costing you deals.
  • Growth decisions are on hold until this gap gets solved.

Existing approach is too fragile or expensive?

  • It needs a full-time person just to keep it running.
  • One wrong change could risk SLAs and penalties.
  • You're paying a small fortune every time you onboard.

Deciding between build or buy?

  • You don't really have the time or budget to build.
  • Engineers have higher value work to deliver.
  • You'd rather trust a proven platform with full backing.

What Support Fusion actually does

Support Fusion is a ticket sync platform for IT partners running a PSA who need to stay lined up with the ITSM their bigger clients already run, think ServiceNow, Jira Service Management, or another enterprise platform. It keeps tickets, comments, attachments, and status updates moving in both directions, automatically.

Nobody logs into a second portal, copies an update by hand, or waits on an email to know what happened. Each organisation keeps its own tenancy and its own workflow. Support Fusion just keeps the two in step.

How it works

Up and running in under a day. No coding, no project, no professional services.

1

Connect your PSA and your client's ITSM

Register and connect your PSA using API credentials. Invite your client or vendor contact to connect their ITSM. Each organisation gets its own isolated tenancy, no shared credentials, no cross-account access.

2

Configure the workflow together

Map how tickets flow between the two platforms. Set sync triggers, status translations, closure rules, and which fields are shared. Most setups are done in under an hour.

3

Work in your platform. They work in theirs.

Once live, tickets flow automatically in both directions. Nobody logs into a second portal, copies a status update by hand, or waits on an email to know what happened.

We'll look after everything and help you along the way.

IT partners already keeping bigger clients in sync

Support Fusion already connects platforms for MSPs and IT service providers who support some of Australia's largest healthcare, banking, energy, and enterprise organisations. Every one of them stopped copying tickets by hand and stayed in their own system.

Already trusted by IT partners including

Planet6CanaryEricomAdamsLogicalisSystimaDefenovateChorusCharles SquareBenchmark 365Techsavvy Solutions Group

Our engineers stay working in ConnectWise the way they always have. When the customer's team escalates a ticket to us via Jira, it lands on our board, and we action it per the synchronized priority level. No one on either side is copying tickets or placing updates in each other's portals.

Max Manghelli

Senior Architect, Canary IT

Read the case study →

Meet us at ARN EDGE 2026 in Cairns

Support Fusion is proud to be sponsoring the Welcome Dinner at ARN EDGE 2026, running 26-29 July in Cairns. If you're an IT partner juggling a bigger client's ITSM portal on top of your own PSA, come find Greg and Steve, our co-founders. They'll be at the event throughout, and would love to hear how your team currently handles tickets across company lines.

Can't catch us in person, or want a proper walkthrough of your specific platforms? Book a demo and we'll set aside time either at the event or straight after.

Haven't registered for EDGE yet? Register

GR

Greg Rudakov

Co-founder & CEO
SR

Steve Rudakov

Co-founder & CTO

Book a demo, or catch us at the Welcome Dinner

Pick a time below, or find Greg and Steve at ARN EDGE 2026 in Cairns, 26-29 July. Either way, we'll walk through how sync would work for your specific platforms.