Meet Support Fusion at TSW 2026
Support Fusion integrates tickets, customers, and assets between platforms for the IT services industry. We're attending TSIA Technology & Services World at ARIA, Las Vegas, 19-21 October. If you're there, we'd love to talk.
Does this sound like you?
Customers on their own ticketing platform
- Asking you to work from their ticketing system.
- Expecting visibility of the work you do for them.
- Your team needs to stay in your own platform.
Your current approach is straining
- Built an integration once, now maintaining it for every customer.
- One wrong change could risk SLAs and penalties.
- Each new customer means another custom integration project.
Deciding between build or buy?
- Your roadmap is already full of product work.
- Engineers have higher value work to deliver than connectors.
- You'd rather trust a proven platform with full backing.
What is Support Fusion?
Support Fusion is a ticket sync platform for technology and services providers who need to stay lined up with the ticketing system their customers run, think ServiceNow, Jira, or another enterprise platform. We keep tickets, comments, attachments, and status updates moving in both directions, automatically.
Nobody logs into a second portal, copies an update by hand, or waits on an email to know what happened. Each organisation keeps its own tenancy and its own workflow.
Platforms we connect:
ServiceNow
ServiceDesk Plus
Freshservice
HaloITSM
Jira
ConnectWise
Autotask
HaloPSA
Syncro
Freshdesk
Zendesk
Paratira
Custom APIHow it works
Up and running in under a day. No coding, no project, no professional services.
Support Fusion explained: how two companies connect their systems
Connect your PSA and your client's ITSM
Register and connect your PSA using API credentials. Invite your client or vendor contact to connect their ITSM. Each organisation gets its own isolated tenancy, no shared credentials, no cross-account access.
Configure the workflow together
Map how tickets flow between the two platforms. Set sync triggers, status translations, closure rules, and which fields are shared. Most setups are done in under an hour.
Work in your platform. They work in theirs
Once live, tickets flow automatically in both directions. Nobody logs into a second portal, copies a status update by hand, or waits on an email to know what happened.
We'll look after everything and help you along the way.
Providers already keeping bigger customers in sync
Support Fusion already connects platforms for vendors, MSPs and IT service providers who support some of Australia's largest healthcare, banking, energy, and enterprise organisations. Every one of them stopped copying tickets by hand and stayed in their own system.
Already trusted by teams including
See you at TSW 2026
TSW 2026 runs 19-21 October at ARIA Resort & Casino in Las Vegas. This year's theme is the future of the AI customer lifecycle, and clean, connected ticket data is what makes that possible across company lines.
Greg Rudakov, our co-founder and CEO, will be in attendance. Find Greg in the TSW Cvent app to connect and arrange a time to talk.
Opens the TSW attendee list. Search for Greg Rudakov.
Meet us at TSW 2026, or book a demo any time
Book a demo for a walkthrough of how sync would work for your specific platforms.
Book a demo