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Steve Rudakov 1 min read

Announcing Autotask integration support

Autotask

We’re excited to share that work has officially started on our Autotask connector, one of the most requested additions from our MSP community.

This connector will allow managed service providers using Autotask to sync tickets with enterprise ITSM platforms like ServiceNow, Jira Service Management, and Zendesk. No more manual updates between systems. No middleware. Just clean, bi-directional ticket sync that keeps both sides aligned.

Here’s what the API setup involves:

  • Creating a new API user in Autotask

  • Choosing the right security level

  • Selecting Support Fusion as the integration vendor

  • Finding your regional API URL

  • Testing your connection inside Support Fusion

This is the first step toward full Autotask support, and a big part of our goal to cover the top PSA and ITSM platforms used across modern MSP engagements.

If you’re an MSP using Autotask with enterprise customers, now’s the time to get ready.

Watch it in action

Setting up your Autotask API connection

Setting up your Autotask API connection

Creating an API user in Autotask, setting the correct security level, selecting Support Fusion as the vendor, finding your regional API URL, and testing the connection.

Bi-directional ticket sync

Bi-directional ticket sync

See how a ticket created in ServiceNow appears in ConnectWise, and how updates - status changes, field edits, priority shifts - stay in sync both ways.

Automatic sync

Automatic sync

A look at automatic sync mode - how tickets are detected and synced without any manual trigger, and how the sync interval is configured.

Related features

Bi-directional ticket sync

No one has to pull anything. It just syncs.

Automatic sync

Set it up once. It keeps going.

Ready to stop updating two systems by hand?

See how Support Fusion keeps both platforms in sync - from the first status change to the timestamp that matters most.