ConnectWise to ServiceNow in under 12 minutes
In our tenth weekly build update, we’ve hit a major milestone. This one isn’t just a feature release. It’s a complete walkthrough of an enterprise and their MSP connecting systems and getting to first sync, all in under 12 minutes.
A fast setup between two platforms that weren’t built to talk
In this demo, we show both sides of the setup. The enterprise uses their existing ITSM tool. The MSP connects their PSA. Support Fusion sits between them, guiding each step.
There’s no custom code. No developers. Just a fast, guided connection that ends in a working sync.
What the setup covers
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MSPs and enterprise view of setup
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Authentication on both sides
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Integration configured
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Field mapping with ease
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First sync live in under 12 minutes
This isn’t just about saving time. It’s about proving that integration between MSPs and enterprise IT clients doesn’t have to be slow, expensive or fragile. Support Fusion makes it repeatable and reliable.
By solving this part of the workflow, we unlock all the others that follow - from triage to reporting to billing.
What’s coming next
This build lays the foundation for what’s next. With sync live, we’ll soon roll out ticket triage, audit logging, reporting prep, and deeper visibility features for both sides of the managed services relationship.
If you’re an MSP serving enterprise clients, or an enterprise team working with external providers, this is the setup you’ve been waiting for.
