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Steve Rudakov 1 min read

Freshdesk to HaloPSA real-time ticket sync

Freshdesk

In managed services, every minute counts - especially when IT teams and service providers are working from different platforms.

This week, we’ve added Freshdesk to the Support Fusion connector family. That means MSPs and internal IT teams can now keep tickets synced across Freshdesk and HaloPSA in real time, without manual entry or update-chasing.

In our latest Friday Build, Steve walks through a real-world scenario:

  • An internal IT team logs a ticket in Freshdesk

  • Their MSP receives it instantly in HaloPSA

  • Any updates, like status changes, flow back automatically

It’s a simple but powerful example of what Support Fusion is built to do:
Let each side stay in their preferred system, while keeping the work aligned.

No code. No hassle. Just synced service delivery.

Watch it in action

Freshdesk to HaloPSA real-time ticket sync

Freshdesk to HaloPSA real-time ticket sync

An internal IT team logs a ticket in Freshdesk, it arrives instantly in HaloPSA for the MSP, and status changes flow back automatically.

Bi-directional ticket sync

Bi-directional ticket sync

See how a ticket created in ServiceNow appears in ConnectWise, and how updates - status changes, field edits, priority shifts - stay in sync both ways.

Automatic sync

Automatic sync

A look at automatic sync mode - how tickets are detected and synced without any manual trigger, and how the sync interval is configured.

Related features

Bi-directional ticket sync

No one has to pull anything. It just syncs.

Automatic sync

Set it up once. It keeps going.

Ready to stop updating two systems by hand?

See how Support Fusion keeps both platforms in sync - from the first status change to the timestamp that matters most.