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Steve Rudakov 1 min read

Handling sync failures in Support Fusion

Integrations

In this week’s build update, Steve walks through a small but powerful improvement: failure visibility.

MSPs know the pain of platform integrations that go dark without warning. Our latest update gives your team the confidence to trust what’s working, and quickly fix what’s not.

What’s new?

  • Dashboard indicators for failed syncs across org connections

  • Filtering by failure events in sync history

  • Diagnostic context (e.g. timeout vs. auth issue)

  • Auto-recovery handling logged for full traceability

This is part of our focus on operational confidence - making sure Support Fusion helps MSPs stay in control, even when the unexpected happens.

Watch it in action

Sync failure visibility in the dashboard

Sync failure visibility in the dashboard

Filtering sync history by failure events, reading diagnostic context for timeouts versus auth issues, and how auto-recovery keeps syncs on track without data loss.

Sync history

Sync history

A walkthrough of the sync history log - how each sync event is recorded, what information is captured, and how to trace a specific ticket's history.

Error notifications

Error notifications

Shows how sync errors are surfaced and how email notifications are configured so the right people are alerted when a sync fails.

Related features

Sync history

See exactly what moved, when, and whether it worked.

Error notifications

You'll know when something breaks. Without watching the dashboard.

Ready to stop updating two systems by hand?

See how Support Fusion keeps both platforms in sync - from the first status change to the timestamp that matters most.