Introducing Fusio: our AI assistant for pre and post-sales support
Today we’re announcing Fusio, an AI assistant built to answer your questions about Support Fusion, whenever they come up and wherever you are.
Fusio is available right now on our website and directly inside the Support Fusion app. Whether you’re evaluating us for the first time or you’ve been a customer for years, Fusio is there to help you find answers without waiting on a ticket or digging through documentation. You can watch Steve put Fusio through its paces for a quick look at how it works.
Why we built Fusio
This one started with your feedback. We kept hearing that there was no easy way to ask or answer a simple question without committing to a demo booking. We heard that loud and clear, and Fusio is our answer.
Support questions don’t arrive on a schedule either. Sometimes you’re mid-way through configuring a connector and need to know why your tickets aren’t syncing. Sometimes you’re comparing platforms and want a quick answer on how we handle security before you book a demo. In both cases, the answer usually exists, it’s just spread across help articles, onboarding guides and product screens.
Fusio brings all of that into one place. Ask a question in plain language and get a practical answer, straight away.
Trained on the whole product
We’ve put real work into making Fusio useful. It’s trained on every aspect of Support Fusion:
- Every screen. Ask about anything you’re looking at in the app, from the sync page to your ticket views, and Fusio knows the context.
- Every connector. Setup steps, common configuration issues and troubleshooting guidance for each integration we support.
- Security. Questions about how we handle your data, compliance and access controls, answered without a sales call.
- Onboarding. Everything you need to get your team up and running, from first login to full rollout.
When you ask a question, Fusio responds with relevant troubleshooting steps or links to our help documentation, so you can either fix the issue on the spot or read further if you want the detail.
Support where you actually need it
The most useful part of Fusio is where it lives. It’s built directly into the Support Fusion app, so you don’t have to leave what you’re doing to get help. If you’re on the sync page and wondering “where are my tickets?”, you can ask right there and get steps to resolve it.
The same assistant is available on our website. If you’re evaluating Support Fusion and want to understand whether it fits your team, you can ask Fusio the questions you’d normally save up for a sales conversation: how onboarding works, what connectors we offer, how security is handled. You’ll get direct answers, on your own schedule.
There’s always a human behind it
Fusio isn’t a wall between you and us. Every Fusio interaction funnels into our operations centre, so our team can see what’s being asked and where people are getting stuck. And if you’d rather talk to a person, just ask. The team will jump in any time someone asks to speak to the actual team.
What this means for you
If you’re a customer: faster answers to product questions, troubleshooting help in context, and fewer moments where you’re stuck waiting on a response. Our support team is still here for anything Fusio can’t solve, but for the common questions, you’ll have an answer in seconds.
If you’re evaluating Support Fusion: a way to do your research properly before talking to anyone. Ask about features, integrations, security or onboarding and get grounded answers drawn from the same knowledge base our own team uses.
Try it today
Fusio is live now, right here on this site and in the Support Fusion app. You’ll find it in the lower right corner of your screen, just look for the smiling face, ready to assist.
Give it a question, easy or hard, and see how it goes. And if Fusio ever misses the mark, let us know. Every question helps us make it better.