ManageEngine ServiceDesk Plus support coming this November

This November, Support Fusion will officially add ServiceDesk Plus to our growing list of supported platforms, enabling bi-directional ticket sync between enterprise IT teams and managed service providers.

That means no more copying and pasting updates. No more guessing which system holds the latest comment. And no more delays that put SLAs at risk.

Why it matters

Many enterprises rely on ServiceDesk Plus to manage internal IT operations, while their MSP partners use tools like HaloPSA , ConnectWise , or Autotask to deliver services externally.
Until now, bridging those systems required scripts, custom APIs, or constant manual updates - wasting time and adding friction on both sides.

Support Fusion removes that overhead with a zero-code, secure sync that keeps both teams aligned automatically.

Walkthrough: ServiceDesk Plus meets HaloPSA

In this week’s Friday Build video, Steve walks through how the new connector works using ServiceDesk Plus and HaloPSA as an example.

In the demo, you’ll see tickets flowing in real time between ServiceDesk Plus and HaloPSA — including updates, notes, and status changes. Setup takes only a few clicks, and once configured, both systems stay perfectly in sync.

Part of a growing ecosystem

ServiceDesk Plus joins a list of nine supported platforms, covering both ITSM and PSA tools used across the MSP ecosystem:

• HaloPSA

• ConnectWise

• Autotask

• ServiceNow

• Freshdesk

• Zendesk

• Syncro

• Jira Service Management

• …and now, ManageEngine ServiceDesk Plus

Whether your customer runs ServiceNow or ServiceDesk Plus, and your team uses HaloPSA or Autotask, Support Fusion makes it possible to work together - we support any-to-any ticketing platform integration.

We’re opening early access for teams who want to connect ServiceDesk Plus before the full rollout.
If that’s you, we’d love to include you in the first batch of go-lives.