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Steve Rudakov 1 min read

Our Help Centre guides your ticket sync configuration

Getting started

We’ve officially launched our in-app Help Centre to make onboarding and troubleshooting even easier.

Here’s what you’ll find:

  • Support contact – Get in touch directly via email

  • LinkedIn feed – Catch all our latest feature updates and posts

  • Blog insights – Understand the why behind the features

  • YouTube walkthroughs – Watch Steve’s weekly build updates and upcoming configuration tips

You don’t need to go searching as we’ve put everything in one place, right where you need it.

Whether you’re configuring your first integration or just exploring what’s possible, the Help Centre is built to guide you through it.

Watch it in action

Support Fusion help centre walkthrough

Support Fusion help centre walkthrough

A tour of the in-app help centre - support contact, embedded YouTube walkthroughs, blog insights, and how to get help configuring your ticket sync.

Bi-directional ticket sync

Bi-directional ticket sync

See how a ticket created in ServiceNow appears in ConnectWise, and how updates - status changes, field edits, priority shifts - stay in sync both ways.

Error notifications

Error notifications

Shows how sync errors are surfaced and how email notifications are configured so the right people are alerted when a sync fails.

Related features

Bi-directional ticket sync

No one has to pull anything. It just syncs.

Error notifications

You'll know when something breaks. Without watching the dashboard.

Ready to stop updating two systems by hand?

See how Support Fusion keeps both platforms in sync - from the first status change to the timestamp that matters most.