ServiceNow to Autotask integration datasheet now available
We’ve just released a new datasheet covering one of the most common pairings we see across our customers - ServiceNow and Autotask.
This guide shows how Support Fusion keeps tickets, comments, attachments and SLAs aligned automatically between both systems - with no custom code, scripts or middleware.
What’s inside
The datasheet walks through:
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How it works – from authorising each platform to defining mappings, activating the sync, and monitoring results.
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The Fusion Engine – our intelligent translation layer that understands the structure and intent of both systems, so each side maintains a single version of truth for every ticket.
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Field mapping examples – how incident numbers, summaries, work notes and attachments stay synchronised both ways.
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Use cases – how MSPs remove double-entry and improve SLA performance, and how enterprise IT teams retain ServiceNow as their system of record while gaining real-time visibility into outsourced tickets.
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Technical foundations – zero-code setup, unified visibility, API-driven scalability, and AI-ready structured data.
Who it’s for
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Managed Service Providers running Autotask who support enterprise customers on ServiceNow.
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Enterprise IT teams that outsource service functions but still need full transparency and accountability.
Why it matters
This pairing reflects a growing reality: enterprises want to keep ServiceNow, MSPs want to stay in Autotask, and both sides need a shared, reliable view of every ticket. Support Fusion makes that collaboration simple.
Download the datasheet by clicking the button below.
