This week, we’ve got a fresh build update showcasing how Support Fusion handles complex ServiceNow catalog variables in ConnectWise.
Preserve custom request details without custom scripts
Flattened variables = cleaner tickets, faster fulfilment
See the demo below and learn how we’re reducing busywork for MSPs - one integration at a time.
ServiceNow variable sync
Shows how ServiceNow variable data from request items and catalogue forms is extracted and mapped to fields in the connected PSA or ITSM.
Bi-directional ticket sync
See how a ticket created in ServiceNow appears in ConnectWise, and how updates - status changes, field edits, priority shifts - stay in sync both ways.
See how Support Fusion keeps both platforms in sync - from the first status change to the timestamp that matters most.
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