Release notes

ServiceNow integration

ServiceNow is supported as both source and target, with full field mapping, comment and work note sync, and configurable closure behaviour.

ConnectWise integration

ConnectWise Manage is supported as both source and target, with ticket sync, comment sync, and integration defaults configurable per customer.

HaloPSA integration

HaloPSA is supported as a sync endpoint with field mapping, comment sync, and customer matching.

Freshdesk integration

Freshdesk is supported as a sync endpoint with field mapping, comment sync, and configurable integration defaults.

Bi-directional ticket sync

Tickets sync in both directions between connected platforms - changes on either side are reflected on the other in the next sync cycle.

Field mapping

Standard fields can be mapped between platforms, with support for directional mapping rules and configurable default values when a source value has no match.

Comment sync

Comments and notes are synced alongside ticket data, keeping both sides of a pairing up to date with the full conversation history.

Scheduled and manual sync

Syncs can run automatically on a schedule or be triggered manually from the dashboard, giving teams flexibility in how they manage integration cadence.