Release notes

Time entry sync - Autotask and HaloPSA

Time entries logged in Autotask now sync to HaloPSA and vice versa, keeping billable hours accurate on both sides of a pairing without manual entry.

Time entry sync - ConnectWise and HaloPSA

Time entries between ConnectWise and HaloPSA now sync bidirectionally, extending time entry sync support to the ConnectWise side of the platform.

Autotask as a source platform

Autotask can now be configured as the source in a sync pairing, with tickets originating in Autotask synced out to a target platform in real time.

Sync error visibility in history

Comment and attachment sync errors are now surfaced directly in the sync history view, making it easier to identify exactly which part of a sync cycle failed and why.

Concurrent sync prevention

Logic added to prevent multiple sync jobs running simultaneously for the same relationship, avoiding race conditions and duplicate ticket updates in high-volume environments.