Release notes

ConnectWise multi-board selection

Sync configurations for ConnectWise can now target multiple boards, allowing tickets from different queues or teams to be included in a single integration without separate pairings.

Timestamp preservation in HaloPSA

When tickets and comments are synced into HaloPSA, the original creation datetime from the source platform is now preserved, keeping audit trails and SLA calculations accurate.

Freshservice pagination handling

Freshservice API endpoints that return large data sets are now paginated correctly, preventing missed records in environments with large numbers of agents, companies, or custom fields.

Error reporting for Freshservice and HaloPSA

Sync errors from Freshservice and HaloPSA now include more descriptive detail, making it easier to diagnose configuration or permission issues without reading raw API responses.