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Support Fusion release v21

A stabilisation release with sync engine improvements, focused on Jira to ConnectWise reliability and ServiceNow attachment handling.

29 Apr 2026

Key updates in v21

Affected platforms

Improved

Jira to ConnectWise sync reliability
Resolved issues with empty description handling when syncing from Jira to ConnectWise, preventing failures on tickets created without a body.
ServiceNow attachment uploads
Fixed an issue where attachments uploaded to ServiceNow Case records used an incorrect table reference, causing attachment sync failures for Case-type tickets.
ConnectWise company ID handling
Corrected a formatting issue with company IDs when creating ConnectWise tickets via value mappings, ensuring tickets are reliably associated with the correct company.

Questions about this release?

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