v21 29 Apr 2026

Release notes

A stabilisation release with sync engine improvements, focused on Jira to ConnectWise reliability and ServiceNow attachment handling.

Improved

Jira to ConnectWise sync reliability

Resolved issues with empty description handling when syncing from Jira to ConnectWise, preventing failures on tickets created without a body.
ServiceNow attachment uploads

Fixed an issue where attachments uploaded to ServiceNow Case records used an incorrect table reference, causing attachment sync failures for Case-type tickets.
ConnectWise company ID handling

Corrected a formatting issue with company IDs when creating ConnectWise tickets via value mappings, ensuring tickets are reliably associated with the correct company.

Questions about this release?

Talk to the Support Fusion team about how these changes affect your setup.