Release notes

ServiceNow to ServiceNow sync

Enterprise teams running multiple ServiceNow tenants can now sync tickets directly between them. This opens up co-managed IT scenarios where both parties operate on ServiceNow.

Admin sync failure notifications

Administrators can now receive email alerts when a sync fails, making it easier to catch and resolve issues without needing to monitor the sync history dashboard manually.

Per-connection manual sync

Manual sync can now be triggered for individual connections rather than all connections at once, giving you more targeted control when troubleshooting or testing a specific pairing.

Autotask target sync filters

When using Autotask as a sync target, you can now configure contain filters to limit which incoming tickets are accepted - useful for high-volume environments.

Contact and requester matching

The logic for matching contacts and requesters across platforms has been standardised and made consistent across all connectors, reducing mismatches during ticket creation.