Release notes

Multi-organisation user accounts

A single user account can now be a member of multiple organisations. Users with access to more than one organisation are prompted to select which they want to work in at login.

ServiceNow catalog task variable mapping

Catalog task variables in ServiceNow that reference the user table now resolve to readable values during sync, rather than syncing the raw sys_id. Field values transfer as intended across platforms.

ServiceNow Assigned to field value mapping

Value mapping is now supported for the ServiceNow Assigned to (assigned_to) field, letting you map individual technician and agent values between ServiceNow and the target platform via the field mapping UI.

Jira custom text field support

The Jira connector now supports custom text fields. Configure any Jira custom field by its customfield_XXXXX key and it will be read from and written to during ticket sync.

Freshservice empty description handling

Ticket sync into Freshservice no longer fails when the source ticket has no description. Syncs complete reliably whether or not a description is present.

ServiceDesk Plus reconnect

Clicking Reconnect on a ServiceDesk Plus platform connection was returning an error. This has been resolved.

Sync error visibility

Several scenarios where sync errors were detected internally but not surfaced to users in the dashboard have been identified and corrected.