Support Fusion release v4

Affected platforms

SyncroZendesk

• Syncro attachment support

  File attachments from Syncro tickets are now included in sync, ensuring that supporting files and screenshots shared in Syncro are available on the target platform.

• User profile management

  Users can now update their profile details directly within Support Fusion, including name and contact information.

• Billing and subscription history

  The billing page now shows subscription details and transaction history, making it easier to track plan changes and past invoices.

• Zendesk connector

  The Zendesk connector received a significant update improving authentication reliability, ticket retrieval, and compatibility with Zendesk-specific field structures.