Release notes

Syncro attachment support

File attachments from Syncro tickets are now included in sync, ensuring that supporting files and screenshots shared in Syncro are available on the target platform.

User profile management

Users can now update their profile details directly within Support Fusion, including name and contact information.

Billing and subscription history

The billing page now shows subscription details and transaction history, making it easier to track plan changes and past invoices.

Zendesk connector

The Zendesk connector received a significant update improving authentication reliability, ticket retrieval, and compatibility with Zendesk-specific field structures.