Support Fusion release v5

Affected platforms

ServiceDesk PlusJiraZendesk

• ServiceDesk Plus connector foundation

  Platform authentication and connector scaffolding for ServiceDesk Plus is now in place, laying the groundwork for full integration support in the next release.

• Jira OAuth authentication

  Jira now uses OAuth for authentication on the settings page, replacing credential-based auth with a more secure and maintainable connection flow.

• Configurable ticket description format

  The format of synced ticket descriptions can now be configured, allowing teams to control how ticket content is structured when it arrives on the target platform.

• Zendesk connector

  Zendesk connector stability and field handling improvements, including better handling of Zendesk-specific ticket structures and improved error responses.