Release notes

Freshservice platform support

Freshservice is now available in the registration and setup wizard, ready to be configured as either source or target in a sync pairing.

Embedded image attachment sync

Images embedded inline in ticket descriptions are now extracted and synced as file attachments on the target platform, ensuring no content is lost when rich-text tickets are synced.

Zendesk to ConnectWise pairing

Zendesk and ConnectWise can now be connected as a sync pairing, opening up a new combination for MSPs whose customers operate on Zendesk.

Jira to ConnectWise pairing

Jira and ConnectWise can now be connected as a sync pairing, with integration test coverage for ticket creation, updates, and closure in both directions.

Field mapping UX

The field mapping interface received usability improvements, making it easier to browse, search, and configure mappings across platforms with large numbers of fields.