Support Fusion release v9

Sync engine stability improvements with a focus on ConnectWise to HaloPSA reliability and ticket closure handling.

14 Jan 2026

Key updates in v9

Improved

ConnectWise to HaloPSA reliability
Integration test coverage was expanded for the ConnectWise to HaloPSA pairing, with a number of edge cases in comment sync and ticket closure resolved.
Ticket closure handling
The ticket closure process was made more resilient across platforms, addressing cases where closure could fail silently or leave tickets in an inconsistent state.
Sync engine stability
General stability improvements to the core sync engine, including improved handling of third-party API errors and better retry behaviour on transient failures.

Ask Fusio, our AI assistant, about anything in v9 and get an answer straight away. Prefer a walkthrough with the team? Book a demo.