Release notes

ConnectWise to ConnectWise sync

Two ConnectWise instances can now be paired for bi-directional ticket sync, enabling scenarios where internal teams and partners are both operating on ConnectWise.

ServiceNow to Zendesk integration

ServiceNow and Zendesk can now be connected as a sync pairing, with full integration test coverage validating the connection in both directions.

Default team for HaloPSA

A default team can now be configured in the HaloPSA integration settings, ensuring newly synced tickets are assigned to the correct team when no matching value is found.

Requester matching

Requester lookup logic was improved across multiple platforms, with HaloPSA now matching by email address for more reliable contact resolution across large user directories.