v17 23 Mar 2026

Release notes

Jira added as a full target connector for bi-directional sync, alongside ServiceNow custom field and picklist configuration support.

New

Jira as a target connector

Jira can now be used as the target in a sync pairing, completing full bi-directional support. Tickets originating in any supported source platform can now be created, updated, and closed in Jira.
ServiceNow custom field configuration

Custom fields defined in ServiceNow can now be included in field mapping configuration, allowing values from non-standard fields to sync across to target platforms.
ServiceNow custom picklist support

Custom picklist fields in ServiceNow are now supported in field mapping, with display labels resolved correctly rather than syncing raw system values.

Questions about this release?

Talk to the Support Fusion team about how these changes affect your setup.