All releases
Support Fusion release v28
Fusio, our AI assistant, is now available inside the app, plus a new ServiceNow field mapping and fixes for Autotask and HaloPSA connections.
20 July 2026
Key updates in v28
Affected platforms
ServiceNow
Autotask
HaloPSANew
Fusio, our AI assistant, in the app
Fusio is now available directly inside the app, so you can ask questions about your setup and get an answer without leaving your workflow.
ServiceNow "Assignment group" field mapping
The ServiceNow assignment group field can now be value-mapped in both directions, so tickets route to the correct team automatically when synced.
Improved
Autotask sync fix
Fixed an issue affecting how some synced updates from Autotask were handled.
HaloPSA attachment sync fix
Fixed an issue affecting attachment syncing on connections that include HaloPSA.
Questions about this release?
Ask Fusio, our AI assistant, about anything in v28 and get an answer straight away. Prefer a walkthrough with the team? Book a demo.