Release notes
Fusio, our AI assistant, is now available inside the app, plus a new ServiceNow field mapping and fixes for Autotask and HaloPSA connections.
ServiceNow 
Autotask 
HaloPSA -
Fusio, our AI assistant, in the app
Fusio is now available directly inside the app, so you can ask questions about your setup and get an answer without leaving your workflow.
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ServiceNow "Assignment group" field mapping
The ServiceNow assignment group field can now be value-mapped in both directions, so tickets route to the correct team automatically when synced.
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Autotask sync fix
Fixed an issue affecting how some synced updates from Autotask were handled.
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HaloPSA attachment sync fix
Fixed an issue affecting attachment syncing on connections that include HaloPSA.
Questions about this release?
Ask Fusio, our AI assistant, about anything in v28 and get an answer straight away. Prefer a walkthrough with the team? Book a demo.