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v6 11 Nov 2025

Release notes

Full ServiceDesk Plus integration including sync, field mapping, and configuration, alongside complete Jira integration configuration and customer value mapping.

ServiceDesk Plus Jira Syncro
New

  • ServiceDesk Plus full integration

    ServiceDesk Plus moves from authentication-only to a complete integration, with full sync support, field mapping configuration, and integration configuration now available.

  • Jira integration configuration and field mapping

    Jira integration configuration and field mapping are now available in the setup interface, allowing Jira to be fully configured as a sync endpoint without leaving Support Fusion.

Improved

  • Customer field mapping with value mapping

    The customer field in field mapping now supports value mapping, allowing customer names to be translated between platforms that use different identifiers or naming conventions.

  • Syncro sync ticket filters

    Syncro sync can now be filtered by ticket properties, giving teams control over which Syncro tickets are included in a sync relationship.

Questions about this release?

Talk to the Support Fusion team about how these changes affect your setup.

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