v8 31 Dec 2025

Release notes

A stabilisation release focused on sync engine reliability and ticket closure process improvements across platforms.

Improved

Ticket closure process

Resolved issues with the case management closure process that could prevent tickets from being correctly closed on the source platform after resolution on the target.
Sync engine reliability

Stability improvements across the sync engine to reduce error rates and improve recovery from transient platform API failures.

Questions about this release?

Talk to the Support Fusion team about how these changes affect your setup.